Returns & Exchanges
Last updated: September 2, 2026
We want you to love your White Elegance 24 pieces. This policy explains how returns and exchanges work if something isn't right.
1. Return Eligibility
Items are eligible for return within [NUMBER, e.g. 7 days] of delivery, provided they meet the product condition requirements below.
2. Exchange Eligibility
Exchanges (for a different size, where available) can be requested within the same [NUMBER, e.g. 7-day] window, subject to stock availability for the requested size.
3. Product Condition
Returned or exchanged items must be unused, unwashed, unaltered, and in their original condition with all original tags and packaging intact.
4. Non-Returnable Items
Certain items may not be eligible for return or exchange, including items marked as final sale, altered/customised pieces, and items returned outside the eligible window or without original tags.
5. How to Initiate a Return or Exchange
To start a return or exchange, contact our support team with your order number and reason for return. We will guide you through the next steps, including pickup or drop-off arrangements where applicable.
6. Refund Process
Once the returned item is received and inspected, we will notify you of the approval status of your refund.
7. Refund Timeline
Approved refunds are processed within [NUMBER, e.g. 5–7 business days] to your original payment method. For Cash on Delivery orders, refunds will be processed via [REFUND METHOD, e.g. bank transfer] after you share the required details.
8. Return Shipping Charges
[RETURN SHIPPING CHARGE DETAILS — e.g. who bears the cost of return shipping in each case].
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [NUMBER, e.g. 48 hours] of delivery with photos of the product and packaging, and we will arrange a replacement or refund at no additional cost to you.
10. Need Help?
For any return or exchange requests, please contact us:
- Email: amruta@whiteelegance24.com
- Phone / WhatsApp: +91 89768 39119